Terms & Conditions

1. Operator (seller)

PABART Collectibles, s. r. o., registered office at Hlavná 27, 900 41 Rovinka, Slovakia, IČO: 55 888 291, DIČ: 2122118427, IČ DPH: SK2122118427, registered in the Commercial Register. Contact: info@krakencards.eu, tel. +421 950 724 880. Supervisory authority: Slovak Trade Inspection (SOI).

2. Introductory provisions

These terms and conditions govern the rights and obligations between the seller and the buyer when purchasing goods through the shop at krakencards.eu. Matters not governed by these terms are subject to the law of the Slovak Republic, in particular the Civil Code and consumer protection regulations.

3. Order and conclusion of the contract

The purchase contract for goods that are in stock is formed when the buyer submits the order and the seller confirms it by e-mail to the buyer. By submitting the order, the buyer confirms that they have read these terms and conditions and agree to them. Pre-orders of goods not in stock are governed by Article 8; the automatic e-mail recording a pre-order is neither a confirmation of the order nor an acceptance of an offer to conclude a contract.

4. Prices and invoices

All prices are stated in euros (€) including VAT. The range includes two tax categories of goods:

• Buyout goods, sold under the special margin taxation scheme (the so-called margin) pursuant to the VAT Act.
• Regular (retail) goods, with the standard VAT rate.

Due to the different tax regimes, a combined purchase may result in separate invoices and require separate payments for each category. We send the invoice (tax document) electronically.

5. Payment terms

Payment can be made by card online or by bank transfer. For a bank transfer, we will send you the payment details and the variable symbol in a separate e-mail with the payment documents (pro forma invoice); for a pre-order, only in the payment request under Article 8. Goods are dispatched once the payment is credited to the seller's account.

6. Delivery of goods

We deliver goods via Packeta (Z-Box / pickup point) and Slovak Post, or by personal pickup in Bratislava by arrangement. We usually dispatch orders within 2 business days of the payment being credited. Delivery methods and their price are shown in the cart. You'll find the details on the Shipping & returns page.

7. Withdrawal from the contract

A buyer who is a consumer has the right to withdraw from a purchase contract concluded at a distance without giving a reason within 14 days of the day they receive the goods (Section 20 of Slovak Act No. 108/2024 Coll. on consumer protection). The deadline is met if the consumer sends the notice of withdrawal before it expires.

Random-content goods. The right of withdrawal also applies to random-content goods (blind bag, blind box, mystery box). The value of these goods lies solely in their intact random contents; breaking the protective wrap, seal or other original closure therefore amounts to handling beyond what is necessary to establish the nature of the goods, and the consumer is liable for the resulting reduction in value (Section 21(4) of Slovak Act No. 108/2024 Coll.). Details are set out in Article 9.

Reduction in value. On withdrawal from the contract, the consumer is liable for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature and functioning (Section 21(4) of Slovak Act No. 108/2024 Coll. on consumer protection). The value of a sealed product lies solely in its intact random contents; breaking the seal, shrink wrap or other original closure therefore amounts to the loss of practically the entire value of the goods, and the refunded price is reduced by that amount. A change in the market price of the goods after purchase is grounds neither for a discount on the purchase price nor for a claim under liability for defects.

Business purchases. A buyer purchasing in the course of their business (under a company registration number) has no statutory right to withdraw from the contract within 14 days, and the seller does not grant it voluntarily either.

The full notice, the exceptions and the model form are available on the Withdrawal from the contract page; the procedure and the return address also on the Shipping & returns page.

8. Pre-orders

A pre-order applies to goods that the seller does not have in stock at the time it is placed (in particular upcoming sets and products before their official release). The following rules apply to it:

1. A pre-order is a non-binding registration of the buyer's interest in the goods. The buyer pays nothing when placing it, and the seller assumes no obligation to deliver the goods.
2. The automatically sent e-mail recording the pre-order is neither an acceptance of the order nor a confirmation of the order within the meaning of Article 3, and no purchase contract is formed by it.
3. Once the goods have been taken into stock and allocated to the pre-order, the seller sends the buyer a payment request with the payment details. The payment request is an offer to conclude the purchase contract; the purchase contract is formed by the buyer's payment of the purchase price. The price stated at the time the pre-order was placed applies in the payment request.
4. Pre-orders are fulfilled progressively according to the quantity we allocate to them (point 7). If demand exceeds the allocated quantity, the goods are allocated taking into account in particular the order in which the pre-orders were placed, previous cooperation with the customer (purchase history, participation in the shop's tournaments and events) and a fair distribution among customers (a limit on the number of units per customer). Pre-orders left without goods are cancelled by the seller; they give the buyer no claim to an allocation of the goods, to any particular position in the order, to the goods at the stated price or to damages.
5. The buyer may cancel a pre-order free of charge at any time before the payment request is sent. Once the payment request has been sent, the payment deadline is 24 hours; if it passes without payment, the seller may cancel the pre-order and offer the goods to the next buyer in line.
6. Release dates are set by the manufacturer and may shift; the seller will inform the buyer of any change. Pre-orders and in-stock goods are invoiced and dispatched separately.
7. Pre-orders give the buyer no claim to any part of the goods the seller receives from a distributor or other supplier. The seller does not undertake and does not guarantee that the whole delivered quantity, or any particular part of it, will be used to satisfy pre-orders. The seller reserves the right, at its own discretion, to set aside any part of the delivered goods for other purposes — in particular open sale in the shop and on the e-shop, support of organised play (leagues, tournaments, prereleases and other gaming events), competitions, prizes and awards, events for children and the community, marketing and presentation purposes including opening products on live streams, and the performance of the seller's other contractual obligations. The allocation of delivered goods between pre-orders and other purposes is decided solely by the seller, including after pre-orders have been created and after a release date has been announced. Information about the quantity delivered to the seller, the quantity allocated to pre-orders and the use of the delivered goods is the seller's trade secret and the subject of its contractual obligations towards suppliers; the seller does not disclose it to buyers and the buyer has no right to demand it. A decision of the seller under this point gives the buyer no claim to delivery of the goods, to the goods at the stated price, to a discount, to damages or to any other performance.

9. Random-content goods (blind bag, blind box, mystery box)

1. For the purposes of these terms, a blind bag means goods whose specific contents are not known before opening and where an element of chance determines what goods the package contains, including their rarity and value. Blind bags are in particular collectible card packs (booster packs, blisters, sleeved boosters and similar packaging) for the card games Pokémon TCG, One Piece Card Game, Riftbound, Disney Lorcana, Magic: The Gathering and other collectible card games, as well as other goods sold in sealed packaging with random contents.
2. A blind box means goods that contain one or more blind bags, or that contain further goods alongside one or more blind bags. These are in particular booster boxes, booster bundles, Elite Trainer Boxes, tins, collection boxes, premium collections and similar products.
3. Points 1 and 2 apply equally to so-called mystery boxes and any other similar random-content goods.
4. The consumer also has the right to withdraw from the contract when buying a blind bag or blind box, under the conditions set out in Article 7. Unopened goods with the protective wrap and original closure intact may be returned in full.
5. If the consumer breaks the protective wrap, seal or other original closure of a blind bag after delivery, this constitutes handling beyond what is necessary to establish the nature and functioning of the goods. Since the value of a blind bag lies solely in its unknown contents, the reduction in value under Section 21(4) of Slovak Act No. 108/2024 Coll. amounts to practically the entire purchase price of those goods.
6. If only the outer packaging or wrap of a blind box has been broken and all the blind bags inside remain intact, the reduction in value is determined as the difference between the purchase price of the blind box and the value for which the seller can sell the intact blind bags and the remaining contents separately.
7. Information about liability for the reduction in value when the packaging is opened is stated in the product description before the order is submitted. This Article does not affect the consumer's rights arising from liability for defects in the goods.

10. Packaging, protective wrap and cosmetic packaging deviations

1. For collectible cards and similar goods (booster, booster box, Elite Trainer Box, tin, collection box, blister, starter deck and the like), the object of the purchase is the contents of the package, that is the cards and accessories inside it. The outer packaging (cardboard box, metal tin, blister) and the protective shrink wrap serve to protect, identify and seal the contents during manufacture, distribution and transport. The packaging is not a separate object of the purchase, and the seller does not guarantee its flawless cosmetic condition unless this is expressly stated for the particular goods.
2. The following in particular are considered a normal manufacturing, distribution or transport phenomenon with no effect on the contents, completeness or usability of the goods: a) uneven, rippled, shifted or incompletely adhered seams of the protective wrap, creases, bubbles, a loose fit of the wrap or manufacturing vent holes in the wrap; b) minor dents, pressure marks, scratches, scuffs, bent corners or edges, hairline cracks in the surface layer and slight deviations in the shape of the box, tin or blister; c) slight shifts or deviations in the print, colouring and lamination of the packaging; d) stickers, labels and markings of the manufacturer, distributor or seller on the packaging or wrap. These phenomena arise during machine packaging at the manufacturer and during handling in the distribution chain, occur in goods from all official distributors, and are beyond the seller's control.
3. Deviations under point 2 are not a defect in the goods within the meaning of Section 618 of the Slovak Civil Code. Goods with such deviations have the quality and properties usual for goods of the same kind, are complete, unopened and fully usable for the purpose for which they are ordinarily used, and are therefore in conformity with both the agreed and the general requirements under Sections 616 and 617 of the Slovak Civil Code. The seller hereby expressly informs the consumer, within the meaning of Section 617 of the Slovak Civil Code, that the cosmetic condition of the packaging and protective wrap may deviate from an ideal condition in the manner described in point 2, and the consumer expressly and separately agrees to such deviation before submitting the order by ticking a separate box in the basket.
4. Deviations under point 2 do not give the consumer the right to invoke liability for defects, to a replacement of the goods, to a discount on the purchase price, or to withdraw from the contract on grounds of a defect. This does not affect the consumer's right to withdraw from the contract without giving a reason in the cases where the law and these terms grant it to them.
5. By contrast, a defect in the goods means in particular a breach of the protective wrap or packaging to an extent that allows access to the contents without obvious damage, packaging that has been opened or re-taped, missing, damaged or incorrect package contents, damage to the packaging that demonstrably caused damage to the contents, or delivery of goods other than those ordered. The consumer's rights arising from liability for such defects under Section 619 et seq. of the Slovak Civil Code are not affected by this Article.
6. If the consumer requires goods with packaging in flawless cosmetic condition, for example for the purpose of collecting unopened goods, they must expressly notify the seller of this requirement before the contract is concluded. The seller is not obliged to accommodate such a requirement; if the seller does, they will confirm this to the consumer in writing, and only in that case is the condition of the packaging considered an agreed requirement under Section 616 of the Slovak Civil Code.
7. The seller recommends that the consumer inspect the consignment on receipt and, if the transport packaging is visibly damaged, have a damage report drawn up with the carrier or refuse the consignment and inform the seller without delay. The seller recommends reporting damage to the goods exceeding the scope of point 2 without undue delay after receipt, together with photographic documentation.

11. Complaints and liability for defects

Statutory liability for defects applies to the goods sold. The procedure for filing a complaint is governed by the Complaints procedure.

12. Alternative dispute resolution

The consumer has the right to contact the seller with a request for remedy if they are not satisfied with the way their complaint was handled or if they believe the seller has infringed their rights. If the seller rejects the request or does not respond to it within 30 days, the consumer may submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution body, which is the Slovak Trade Inspection, Inspectorate of the SOI for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava (www.soi.sk), or to another body listed in the register kept by the Ministry of Economy of the Slovak Republic.

13. Personal data protection

The processing of personal data is governed by the Privacy policy.