How can we help you?

We usually dispatch orders within 2 business days of receiving payment. We deliver via Packeta (Z-Box or pickup point) and Slovak Post, or personal pickup in Bratislava is possible. After dispatch, delivery by the carrier usually takes 1 – 2 business days.

We physically check every card and grade its condition on the standard collector scale. For sealed products, we verify that the original packaging is intact. Graded cards are sold in the original cases of reputable companies such as PSA, BGS, CGC or SGC. You'll find the details on the Authenticity & card condition page.

Yes. You may withdraw from the purchase contract without giving a reason within 14 days of receiving the goods, including for random-content goods (booster packs, boxes, ETBs, bundles, mystery boxes). Unopened goods with the shrink wrap intact are refunded in full; once the packaging is opened, you are liable for the reduction in the value of the goods (Section 21(4) of Slovak Act No. 108/2024 Coll.), which for random-content goods amounts to practically the entire price — we point this out on the product page and before you submit your order. Statutory liability for defects always applies. The procedure is described in the Shipping & returns section and in the Complaints procedure.

With a pre-order you reserve a place in the queue for an upcoming product, with no payment in advance. For limited products, not every pre-order can necessarily be fulfilled — it depends on the quantity we receive from the distributor. Once it's in stock, we'll email you to make the payment and then dispatch the goods. More on the How preorders work page.

You can pay by card online or by bank transfer. For a transfer, the payment details, including the variable symbol, arrive in a separate e-mail with the payment documents (proforma invoice); for a pre-order only in the payment request once the goods are in stock. We dispatch goods once the payment is credited.